Are returns permitted? What are the conditions and time limit?
Within 3 Days the customer can return an item(s), except the products which are made and prepared as per your specification or which have been personalized or exclusively custom-made. In this regard, just raise a return or replacement request as a reply to the delivery confirmation email or contact our support at [email protected] Please return your item in its original packaging with all tags.
Will I be refunded or given a store credit to buy something else from Purple Box?
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Yes, we charge 15 QAR for items collection if the customer decided to return the item for such personal reason.
How long will it take for me to get my refund from Purple Box?
Please Contact: 55991781
What malfunctions or product problems do Purple Box warranties cover?
There are two kinds of warranties, one is a manufacturer and other is a Purplebox merchant (seller) warranty.
If there is something wrong in the product which is under warrantee, how long will it take Purple Box to pick it up, fix it and deliver it back?
Who pays for shipping back and re-delivering the item?
Can I return a product that has a malfunction and get my money back?
If an item I ordered turned out to be malfunctioning and Purple Box doesn’t have any other in stock to replace it, what happens then?
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.