Are returns permitted? What are the conditions and time limit?
Products from startechstore.com are returnable only if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product within 7 Days
Will I be refunded or given a store credit to buy something else from StarTech?
Products from startechstore.com are returnable/Refundable within 7 Days, only if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
There is no shipping fees for shipping items back
How long will it take for me to get my refund from StarTech?
3-4 Bank Working days
More info: https://www.startechstore.com/return-policy/
What malfunctions or product problems do StarTech warranties cover?
StarTech warrants its products against defects in materials and workmanship for the periods noted in the Website. During this period, the products can be produced for warranty. The warranty covers parts and labor costs only. StarTech does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear. Any change to the warranty term is at the discretion of StarTech
If there is something wrong in the product which is under warrantee, how long will it take StarTech to pick it up, fix it and deliver it back?
Pick up will be done on the next working day of after the request. The duration to fix it and deliver back will depend upon the service time notified by the respective brand service centers. Customers can also present the product at any of the Startech branches.
Who pays for shipping back and re-delivering the item?
Shipping back will be paid by customer. Pick up will be free of cost
Can I return a product that has a malfunction and get my money back?
It will be based on the discretion of the manufacturer.
If an item I ordered turned out to be malfunctioning and StarTech doesn’t have any other in stock to replace it, what happens then?
Customer will be provided with two options. Option A: Refund if its a paid order. Option B: The item will be backordered and delivered within the specified time
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.